Refund policy

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You'll also need your order number or proof of purchase.

How to start a return

Contact us through the Contact page on our website or by email at support@makingitsmall.co.uk. If your return is accepted, we'll send you instructions on how and where to send your package. Returns should be sent to:

Jimbaran Ltd (trading as Making It Small)

36 The Spinney, Wokingham RG40 4UN, United Kingdom

Items sent back to us without first requesting a return will not be accepted.

Damages and issues

Please inspect your order when it arrives and contact us immediately if an item is defective, damaged, or incorrect, so we can look into it and put it right. Photos of the item and packaging are helpful.

Non-returnable items

Custom or personalised products (such as special orders or items painted to your request) and gift cards cannot be returned unless faulty or damaged on arrival. Please get in touch if you have any questions about a specific item.

Exchanges

The fastest way to get a different item is to return the one you have. Once your return is accepted, place a separate order for the new item.

Refunds

We'll notify you once we've received and inspected your return, and tell you whether the refund has been approved. If approved, you'll be refunded to your original payment method within 10 business days. Your bank or card provider may take extra time to post it. If more than 15 business days have passed since we approved your return, please contact us.